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Play Within Your Means

Responsible Gaming — Tools & Support

Most people who bet do so without any problem at all. For a minority it becomes something else, and it rarely happens suddenly. This page sets out the controls on your account, the signs worth taking seriously, and where in India to get help that has nothing to do with us.

Minimum age
18+
Tools available
5
Limits take effect
Immediately
Support
24x7

Your Controls

Five tools, and whether you can undo each one

The last column is the important one. A control you can switch off the instant it becomes inconvenient is not really a control.

Account tools — what each does, when it applies, and how it can be reversed
ToolWhat it doesWhen it appliesReversing it
Deposit limitCaps how much you can add per day, week or monthThe moment you set or reduce itIncreases only take effect after a waiting period
Loss limitCaps net losses over a chosen periodImmediately; staking stops when the cap is reachedSame waiting period before a higher figure applies
Session reminderShows time played and your net position at an interval you pickFrom the next sessionAdjustable at any time — it is information, not a restriction
Cool-offLocks the account for a short fixed periodImmediately, for 24 hours up to 30 daysCannot be lifted early. Your balance stays yours throughout
Self-exclusionCloses access for a long period or permanentlyImmediatelyCannot be reversed early, by design. Balance is returned to you

Tightening is instant, loosening is slow. That asymmetry is deliberate and it is the whole design. It means a decision made calmly, in advance, wins any argument with a decision made at midnight during a match that has gone badly.

Account settings screen showing a deposit limit being set
Every tool here is in your account settings, and support will apply any of them on request without asking you to justify it.Kārlis Dambrāns / CC BY 2.0

Worth Asking Yourself

Eight honest questions

This is not a test and there is no score. It is a set of questions people who later sought help say they wish somebody had asked them earlier.

  • Have you bet more than you planned to, more than once recently?
  • Have you increased your stake to win back money you had already lost?
  • Have you borrowed money, or used money meant for something else, to bet?
  • Do you play down how much you bet when someone close to you asks?
  • Do you bet to take your mind off stress, boredom or low mood?
  • Has betting affected your sleep, your work or a relationship?
  • Have you tried to cut down and found it harder than you expected?
  • Would you be uncomfortable if someone saw your last month of transactions?

One yes is worth pausing over. Two or more is worth a conversation. Not necessarily with us — with somebody close to you, your doctor, or one of the free services listed below. There is no threshold you have to reach before you are entitled to talk to someone.

Getting Help in India

Free, confidential, and independent of us

Telling somebody to seek help without giving them a number is not help. These are national services and they cost nothing to call.

Support services available in India
ServiceWhat it isHow to reach it
Tele-MANASIndia's national tele-mental health service, run by the Ministry of Health and Family Welfare. Free, confidential, and available in multiple Indian languages14416 (toll-free), 24 hours
KIRAN HelplineNational mental health rehabilitation helpline covering distress, anxiety and behavioural difficulties1800-599-0019 (toll-free), 24 hours
Gamblers AnonymousPeer support groups run by people who have been through it, with meetings online and in several Indian citiesFind a meeting through the Gamblers Anonymous website
Your doctorAn ordinary and effective first step. A GP can refer you to counselling or a specialist serviceAny regular appointment
FairPlay supportWe can apply any limit, cool-off or self-exclusion on your account without asking you to explain whyLive chat or WhatsApp, 24x7

Please check these details are current. Helpline numbers and services change over time. If a number here does not connect, search for the service by name or speak to your doctor — and let our support team know so the page can be corrected.

Two people talking over tea at a kitchen table
Most people wait far longer than they need to before talking to anyone. Support services deal with this every day and there is no minimum severity to qualify.Vyacheslav Argenberg / CC BY 4.0

Keeping betting in proportion

Betting is entertainment, and for most people it stays that way. When it does not, the change is almost never dramatic. It happens through a series of individually reasonable decisions, each one slightly further from where you started, which is exactly what makes it hard to notice from the inside.

Chasing is the pattern that matters

Nearly every serious gambling problem contains the same mechanism: a loss, followed by a larger bet intended to recover it. In the moment it feels like the rational response — you know the sport, the last one was unlucky, a bigger stake gets you back to level.

It is also the fastest route from a manageable loss to an unmanageable one, because that larger bet is placed under pressure rather than judgement. If you notice yourself raising stakes after a losing run, that is the moment to stop for the day. Not tomorrow, and not after one more.

Where the money came from matters more than how much

Two people bet ₹5,000. One set it aside from entertainment money at the start of the month. The other took it from a rent envelope, or borrowed it, or moved it from savings. The figure is identical and the situations are nothing alike.

This is a more reliable signal than any amount, because the sum that is fine for one person is reckless for another. If the source of your betting money has changed — if it now comes from somewhere it did not use to — that is worth paying attention to regardless of the number attached.

Time is the other measure

Session reminders exist because people are consistently poor at estimating how long they have been playing, particularly with fast games. A live Andar Bahar table deals a round every thirty seconds, and an hour of it disappears without feeling like an hour.

Setting a reminder is not a restriction — it simply tells you the time and your net position at an interval you choose. Quite often that single piece of information ends a session that would otherwise have continued out of momentum.

If you are worried about someone else

You cannot set limits on another person's account, and pressure usually produces defensiveness rather than change. What tends to work better is describing what you have actually noticed — hours, mood, money that has gone somewhere unexplained — rather than offering a diagnosis or an ultimatum.

Expect the first conversation to go badly. That is normal and is not a reason to abandon it. Offering to sit with someone while they call Tele-MANAS, or to go with them to a GP appointment, removes the hardest step, which is almost always the first one.

What we do at our end

Every tool on this page is available to every account holder, applies the moment it is set, and can be arranged by support in a couple of minutes without any explanation from you. Accounts require holders to be 18 or over, and age is confirmed at verification.

We also publish the actual odds and the real cost of play across this site — the house edge on every casino game, what an hour costs at each table, and how bonus wagering works — rather than leaving those numbers buried in terms. Somebody who understands what a game costs is in a much better position to decide how much of it they want.

FAQ

Questions about limits and support

How the tools behave, and what happens when you use them.

Talk to someone
How do I set a deposit limit on my account?

Open your account menu, choose Responsible Gaming, and pick a daily, weekly or monthly figure. A new or reduced limit takes hold straight away. Increasing one is deliberately slower — a waiting period runs before the higher figure applies, so a limit cannot be raised in the middle of a session. Support will also set one for you if you would rather not do it yourself.

What is the difference between a cool-off and self-exclusion?

A cool-off is a short break, from 24 hours up to 30 days, after which the account reopens on its own. Self-exclusion is a long or permanent closure that cannot be lifted early. Both take effect immediately and neither affects your money — any balance stays yours and can be withdrawn.

Can I cancel a self-exclusion if I change my mind?

Not before it ends, and that is the entire point. A break you could lift the moment you wanted to would not be a break. If you are unsure how long you need, a cool-off is the more flexible option and can be extended, whereas self-exclusion is the right choice when you want the decision taken out of your hands.

What are the warning signs worth taking seriously?

Betting more than you meant to, raising stakes to recover a loss, borrowing money or using funds meant for something else, hiding how much you bet from people close to you, betting to escape stress or low mood, and finding that it is affecting your sleep, work or relationships. Any single one of those is worth pausing over. Two or more together is worth talking to somebody about.

Where can I get help in India?

Tele-MANAS, the national tele-mental health service, is free and available 24 hours on 14416 in several Indian languages. The KIRAN helpline on 1800-599-0019 is another free national option. Gamblers Anonymous runs peer support meetings online and in several Indian cities. Speaking to your own doctor is also a completely ordinary first step and often the easiest one.

Does FairPlay allow anyone under 18 to hold an account?

No. You must be at least 18, and age is confirmed during verification. If you share a device with someone under 18, please also use your phone or computer's own parental controls — an account-level tool cannot protect a device that is already unlocked and signed in.

Someone I know may have a problem. What can I do?

Raise it plainly and without an audience, focus on what you have noticed rather than on judgement, and expect the first conversation to go badly — that is normal and not a reason to stop. You cannot set limits on somebody else's account, but you can point them at Tele-MANAS or their doctor, and offer to be there when they make the call.

Will using these tools affect my account or my withdrawals?

No. Setting a limit, taking a break or self-excluding has no effect on your balance, your verification status or any pending withdrawal. Money in your wallet remains yours and can be paid out normally. Nobody from support will question your reasons or try to talk you out of it.

Contact support

Stay in Control

Set the limit while it is easy to set

Deposit limits, loss limits, session reminders, cool-off and self-exclusion — all available now, all effective immediately.

  • 18+ only
  • Limits apply the moment you set them
  • Support will arrange any of them, 24x7

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